Deposits & Confirmation
A 30% non-refundable deposit is required to secure your booking date. You may also pay the full balance upfront. Bookings are not confirmed until the required payment has been received.
Fine Print
Policies
Last updated August 2026.
Payment Methods
We accept PayPal and Interac e-Transfer sent to info@velournights.ca. Final balance is due no later than 48 hours before your event.
Cancellations & Rescheduling
Deposits are non-refundable. You may reschedule once within 60 days of the original event date, subject to availability. Cancellations made less than 48 hours before the event date forfeit any payments made.
Last-Minute & Rush Bookings
Bookings made within 7 days of the scheduled setup date are subject to a $35 last-minute booking fee. Same-day bookings or bookings made with less than 24 hours' notice are subject to a $50 rush booking fee.
Setup, Access & Property
You are responsible for ensuring the property (hotel, Airbnb, residence) allows outside decor and balloons. We are not responsible for any property-imposed fees. Please ensure someone is available to grant us access at the agreed time. A 15-minute grace period is included; longer waits may incur an additional fee.
Damage & Liability
Our team treats every property with care. Velour Nights is not responsible for damage caused by guests, pets or by client-supplied items. We use professional-grade adhesives that are safe for most surfaces; please flag any sensitive surfaces in advance.
Allergies & Safety
Real rose petals may be substituted for silk on request. Please notify us of any allergies (latex, flowers) when booking.
Photo & Marketing Use
We may photograph completed setups (no people) for our portfolio and social channels. Let us know in your booking notes if you'd prefer your setup not be shared.